Returns & Exchanges
Due to the perishable nature of our farm-fresh products, we cannot accept returns on food items; however, we are committed to ensuring your satisfaction if an order arrives damaged or incorrect.
Return Process
- 1.Inspect Your Delivery
Please examine your package immediately upon arrival to ensure all perishable items are in good condition and the temperature is maintained.
- 2.Document Issues
If there are any problems with your order, take clear photographs of the product and the packaging labels as evidence of the damage or error.
- 3.Contact Support
Email our farm team at [email protected] within 24 hours of delivery with your order number and the photos you collected.
- 4.Resolution Process
Our team will review your claim and issue a full refund or send a fresh replacement shipment at no additional cost to you.